Find answers to your most frequently asked questions about Medical Transformation Center.
A: For your convenience, we have partnered with Cleveland Heart Labs/Quest Labs now located at our office. Please allow 30 minutes for your lab draw in our office. You can contact us for your lab appointment directly. If you are not doing labs at our office, you can contact LabCorp and Quest through their online portals to schedule lab appointments. To save time you may want to set an appointment in advance. You should allow approximately 30 minutes to one hour for your lab draw at Quest or LabCorp.
If you are unsure of your insurance coverage regarding lab companies, please contact them prior to scheduling your lab appointment. You can also reference this link.
A: Yes, you should fast for 10-12 hours. Please hold your supplements 24 hours prior to your lab draw. Make sure you are well hydrated with water! If you are taking Thyroid replacement medications or any hormones, you will want to hold those the night before and the morning of your lab draw.
A: If you are tested at our office, we will print your lab order and prepare it for you prior to your arrival. You simply check-in for your appointment. Please be sure to bring your insurance card and photo ID. For testing outside of our office, LabCorp and Quest will have your orders on file however, we recommend you print a copy to bring with you. If you are outside the state of Kentucky, you MUST print the orders and take them with you. If you are using Vibrant and you are getting tested at AnyLabTestNow you will need to print the orders and take them with you. You can find your Lab orders under the documents section in your patient portal.
A: We cannot estimate exactly how many vials will be drawn at the time of your visit. Based upon our typical lab draws, it could be anywhere from 30 to 60 vials, no more than what you would give if you were donating blood. If you have issues with giving blood you will want to prompt your phlebotomist at the time of the draw.
A: Our physician and practioners take the time and energy to create specific orders for each individual patient. It is highly recommended that you complete the orders that they have created for you so that they can assess your specific health concerns and are able to create the most thorough Personal Transformation Plan specific to your care.
A. Lab results typically finalize after 3-4 weeks after testing is done. The results are automatically downloaded to your patient portal section. The results are reviewed prior to your visit and if for any reason there is a critical lab result, the office will contact you. All results will be discussed at your next provider appointment.
A: You can expect a normal delivery to arrive within 7-10 business days after your order is placed. However, holidays and inclement weather can cause unexpected delays.
A: You can call the office to request an appointment (at no charge) with our clinical staff to show you how to give yourself an injection.
A: Please request all refills through the patient portal and authorize credit card payment by providing the last 4 digits of the card on file and any other additional instructions/information in “Note to Office” section.
A: Please enter your new card information through the secure patient portal, including Name on the card, zip code, complete account number, expiration date and CVV code from the back of the card. You may always call the office with this information if you prefer.
A: If you have an appointment scheduled in less than 90 days, your medications will be filled for the number of months to your appointment. There are times when your insurance may only allow us to fill 30 days at a time.
A: We do not bill, code or collect insurance. You may use your Flex Spending or Health Saving Account to help pay for the office visit and or a regenerative therapy or Regenavita order. We provide a receipt for provider services. We will be happy to write a letter of medical necessity for your therapy or Regenavita order. Insurance will not cover regenerative therapies.
A: Most insurance policies do not cover compounded medications. Depending on your preference, we can order pharmaceutical alternatives, but they may not work as well as those options that are compounded.
A: Our medical staff usually receives any notices of the PA needed as soon as the pharmacy does. If you do not hear from us within 3 business days, you may message us through the office under Medical Questions. We will get the Prior Authorization completed for you. In the event your insurance does not cover the medication, we will let you know. We will work with our providers to get a medication that will replace the one that was denied.
A: It is your responsibility to know your insurance coverage for labs. However, we can assist you, only after you have followed these steps:
A: Most patients average 4-6 visits in their first year. This may be a combination of provider visits, education, and wellness training. Hormone Therapy and Psychostimulant Therapy for example, require 3-4 consults per year. Labs should be completed 2-3 times per year depending on your Personal Transformation Plan.
A: For additional questions after your consult, you can contact our clinical staff or send your inquiry to our medical questions dialogue box. It will be answered by a Clinical Staff member. It will be determined if an additional appointment with a provider is your best option.
A: 48-72 business hours. Please note our office closes at 5 p.m. on Fridays and doesn’t reopen until 8:30 a.m. on Tuesdays.
A: During your consult, you will be given a Personal Transformation Plan. This is a hard copy and it is also uploaded into your patient portal under the documents section. This is a quick reference guide for what was recommended during your consult. Please review this first and then view your office visit notes for additional details. If additional assistance is needed you may then reach out through the medical questions box through the patient portal.